EEMO.AI – Privacy Policy

EEMO.AI ("EEMO", "we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform, including the EEMO website, mobile applications, and services (collectively, the "Platform").

1. Information We Collect

We collect the following categories of information:

• 1.1. Information You Provide

  When you use our Platform, you may provide us with certain personal information, including but not limited to:

  • 1.1.1. Registration Data: This includes your name, phone number, email address, location, and password.
  • 1.1.2. Profile Details: This encompasses information such as your skills, education, business or store information, CVs, and booking schedules.
  • 1.1.3. Transaction Data: This includes data related to your purchases, bookings, job applications, and event registrations.
  • 1.1.4. Support Communications: This includes any messages or communications you have with our team via chat, email, or support tickets.

  1.2. Automatically Collected Data

  We may automatically collect certain information when you use our Platform, including:

  • 1.2.1. Device Information: This includes your device type, operating system, mobile network, IP address, and device ID.
  • 1.2.2. Usage Data: This includes information about the pages you visit, search queries you make, and your interactions with features and advertisements on the Platform.
  • 1.2.3. Location Data: If you have enabled location services, we may collect real-time location data for purposes such as booking, delivery, or job matching.

  1.3. Third-Party Data

  We may collect information from third-party services, including:

  • 1.3.1. Integrated Services: This includes data from mobile money services, payment gateways, or courier APIs that are integrated with our Platform.
  • 1.3.2. Social Login Data: If you choose to log in using a social media account (such as Google or Facebook), we may collect your public profile information and email address from those services.

2. How We Use Your Data

We use the information we collect for the following purposes:

• 2.1. To provide and improve the features and functionality of our Platform.
• 2.2. To create and manage your user account and any listings you may have on the Platform.
• 2.3. To facilitate transactions, bookings, and connections for job opportunities.
• 2.4. To enable customer support services and resolve any disputes that may arise.
• 2.5. To customize the content and service recommendations you receive based on your preferences and usage patterns.
• 2.6. To send you relevant notifications, alerts, and promotional updates related to our services.
• 2.7. To enforce our Terms of Service and comply with any applicable legal obligations.

3. Who We Share Your Data With

We may share your personal information with the following categories of recipients:

• 3.1. Service Providers: These include payment processors, logistics partners (such as Zampost), email and SMS gateways, and analytics tools that help us operate and improve our Platform.
• 3.2. Business Partners: We may share your data with business partners to facilitate service delivery in our Marketplace, Hire Me, Events, and Bookings modules.
• 3.3. Legal Authorities: We may disclose your information to legal authorities if required to comply with applicable laws, prevent fraud, or protect the rights and safety of our users.
• 3.4. Affiliated Entities: We may share your data with entities within our corporate group for the purposes of providing shared platform services or conducting data analysis.
• Please note that we do not sell your personal data to any third parties.

4. Data Storage and Security

• 4.1. Your personal data is stored securely on Amazon Web Services (AWS) and other reputable cloud service providers that utilize encryption and other security measures.
• 4.2. Access to your data is restricted to authorized personnel who are required to use secure authentication methods.
• 4.3. We implement a range of security measures, including encryption, firewalls, and regular security audits, to protect your personal information from unauthorized access, use, or disclosure.

5. Your Rights and Choices

Depending on your location and the applicable data protection laws, you may have certain rights regarding your personal information, including:

• 5.1. The right to access, update, or delete your personal data.
• 5.2. The right to withdraw your consent to the processing of your data at any time.
• 5.3. The right to opt out of receiving marketing messages by adjusting your settings or using the unsubscribe links provided in our communications.
• 5.4. The right to request the portability of your data in a structured, commonly used, and machine-readable format.
• To exercise any of these rights, please contact us at privacy@emo.ai.

6. Data Retention

We retain your personal data for the following periods:

• 6.1. As long as your account remains active on our Platform.
• 6.2. As necessary to comply with our legal, regulatory, tax, or operational obligations.
• 6.3. For a limited period after your account is closed, to resolve any disputes or prevent fraud.

7. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors without obtaining verifiable parental consent. If you believe that we have inadvertently collected data from a child under 18, please contact us immediately so that we can take appropriate action.

8. International Transfers

Your personal data may be stored or processed in countries where our cloud service providers operate, which may be outside your country of residence. By using our Platform, you consent to the transfer of your data to these countries, subject to adequate safeguards being in place to protect your information.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make material changes to this policy, we will notify you via email or through in-app alerts. Your continued use of the Platform after such changes will constitute your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@emo.ai.

Legal Office: EMO (FZC), Block B, Office - B46-125, SRTI Park, University City, Sharjah, UAE.